Currently, we have three job roles in the Electronics Sector Skill Council of India available across our skill centres.
These job roles have been carefully identified, researched and selected keeping in mind the Industry requirements
and maximize employment opportunities. These job roles are:
Field Technician: Other Home Appliances ELE/Q3104
Field Technician Networking and Storage ELE/Q4606
DTH Set-top Box Installer and Service Technician-ELE/Q8101
Field Technician: Other Home Appliances ELE/Q3104
Job Description :
The individual at work installs the appliance and interacts with customers to diagnose the problem and possible causes.
Once the problem and causes have been identified, the individual rectifies minor
problems or replaces faulty modules for failed parts or recommends factory repairs for bigger faults.
Key Focus Areas: The targeted and desired training outcomes post training completion are:
Technical competency
Gain familiarity with the small appliances products: Knowledge about Appliances Industry. - Product Knowledge: Knowledge about various products in Small Appliances.
- Identify and use tools, equipment & materials: Proper use of tools keeping safety in mind.
Communication skills
- Preparing for Interviews
- Understand and practice active listening
- Techniques to facilitate effective team and meeting communications
- Common reasons for interpersonal conflict
- Emotional Intelligence to deal with difficult situations
Computer Proficiency
- Ability to use computer systems and programs
- Familiarity with MS Office application (Knowledge of Basic Excel, Word, Power Point)
- Perform daily word processing tasks
- Perform tasks and work with data in Excel worksheets
- Create a simple presentation in PowerPoint, run it, and print it
Professionalism among our candidates
- Work effectively with others
- Adherence to Do’s and Don’ts of workplace
- Disciplined behaviors ( Grooming, Punctuality, Ethical conduct)
Who Can Attend :
Any person who is 18 years or more and has minimum education of 8th standard can attend the program.
Total Course Duration : 360 Hours
Field Technician Networking and Storage ELE/Q4606
Job Description :
The individual at work is responsible for attending to customer complaints, installing newly purchased products, troubleshooting
system problems and, configuring hardware equipment such as servers, storage and other related networking devices.
Key Focus Areas: The targeted and desired training outcomes post training completion are:
Technical competency
- Ability to build interpersonal relationships, and have a customer centric approach.
- Develop critical thinking and conduct root cause analysis – Problem solving.
- Business Communication, email etiquette.
- Working with office package for reporting and documentation – MS-Word,Excel, PowerPoint.
- Installing and configuring the networking, servers and storage systems.
- Attending to field calls from client and Handle Complaints for system troubleshooting and repairs.
Knowing the importance of SLAs and Company Processes Communication skills
- Preparing for Interviews
- Understand and practice active listening
- Techniques to facilitate effective team and meeting communications
- Common reasons for interpersonal conflict
- Emotional Intelligence to deal with difficult situations
Computer Proficiency
- Ability to use computer systems and programs
- Familiarity with MS Office application (Knowledge of Basic Excel, Word, Power Point)
- Perform daily word processing tasks
- Perform tasks and work with data in Excel worksheets
- Create a simple presentation in PowerPoint, run it, and print it
Professionalism among our candidates
- Work effectively with others
- Adherence to Do’s and Don’ts of workplace
- Disciplined behaviors ( Grooming, Punctuality, Ethical conduct)
Who Can Attend :
Any person who is 18 years or more and has minimum education of Diploma/Graduate can attend the program.
Total Course Duration : 200 Hours
DTH Set-top Box Installer and Service Technician-ELE/Q8101
Job Description :
The individual at work is responsible for attending to customer complaints, installing newly purchased products, troubleshooting
system problems and, configuring hardware equipment such as servers, storage and other related networking devices.
Key Focus Areas: The targeted and desired training outcomes post training completion are:
Technical competency
- Express excellence in customer service..
- Establish Moments of Truth.
- Understand the basic steps in a Service Call.
- Employ rapport building skills
- Demonstrate valuing.
- Communicate effectively
- Respond to non-verbal cues in communication
- Differentiate between the styles of communication.
- Demonstrate appropriate listening skills
- Empathize to gain trust
- Take ownership and resolve problems.
- Handle difficult customers
- Probe customers for better understanding
- Knowing the importance of SLAs and Company Processes.
Communication skills
- Preparing for Interviews
- Understand and practice active listening
- Techniques to facilitate effective team and meeting communications
- Common reasons for interpersonal conflict
- Emotional Intelligence to deal with difficult situations
Computer Proficiency
- Ability to use computer systems and programs
- Familiarity with MS Office application (Knowledge of Basic Excel, Word, Power Point)
- Perform daily word processing tasks
- Perform tasks and work with data in Excel worksheets
- Create a simple presentation in PowerPoint, run it, and print it
Professionalism among our candidates
- Work effectively with others
- Adherence to Do’s and Don’ts of workplace
- Disciplined behaviors ( Grooming, Punctuality, Ethical conduct)
Who Can Attend :
Any person who is 18 years or more and has minimum education of 8th Pass can attend the program.
Total Course Duration : 260 Hours