Currently, we have two job roles in the Capital Goods sector available across our skill centres. These job roles have been carefully
identified, researched and selected
keeping in mind the Industry requirements and maximize employment opportunities. These job roles are:
CCE-Call Centre (TEL/Q0100)
In-Store Promoter (TEL/ Q2101)
CCE-Relationship Centre (TEL/Q0101)
Customer Care Executive -Call Center (TEL/Q0100)
Job Description :
Individuals at this job provide customer service support to an organization by interacting with their customers over the phone.
They also handle, follow and resolve customer’s queries, requests and complaints in a timely manner.
Key Focus Areas: The targeted and desired training outcomes post training completion are:
Technical competency
Attending/making voice calls to the customers via phone by a Customer Care Executive. - Perform activities like resolving customer’s query, request and complaint.
- Delivers customer satisfaction and develop customer relationship.
- Able to report and review.
- Able to do the proactive selling.
Communication skills
- Understand and practice active listening
- Preparing for Interviews
- Techniques to facilitate effective team and meeting communications
- Common reasons for interpersonal conflict
- Emotional Intelligence to deal with difficult situations
Computer Proficiency
- Ability to use computer systems and programs
- Familiarity with MS Office application (Knowledge of Basic Excel, Word, Power Point)
- Perform daily word processing tasks
- Perform tasks and work with data in Excel worksheets
- Create a simple presentation in PowerPoint, run it, and print it
Professionalism among our candidates
- Work effectively with others
- Adherence to Do’s and Don’ts of workplace
- Disciplined behaviors ( Grooming, Punctuality, Ethical conduct)
Who Can Attend :
Any person who is 18 years or more and has minimum education of 12th standard can attend the program.
Total Course Duration : 200 Hours
In-Store Promoter (TEL/ Q2101)
Job Description :
Individual at this job demonstrates and highlights the product FAB (Features, Advantages & Benefits) to walk-in customers;
offers them the opportunity to touch and feel the product(s) on display; respond to queries on product and services.
Key Focus Areas: The targeted and desired training outcomes post training completion are:
Technical competency
- Manage daily activities like cleanliness of retail counter, stock availability and display merchandise Carry out marking of the components.
- Attend walk-in customers to ensure effective selling, customer’s queries, requests, complaints are addressed, smooth billing process, up-selling of products Perform assembly operations.
- Submit reports on daily target versus achievement.
- Track unit-wise, model-wise, value-wise MTD sales at regular intervals.
- Review sales targets versus achievement, with store manager .
- Submit stock requirement report, whenever necessary.
Communication skills
- Preparing for Interviews
- Understand and practice active listening
- Techniques to facilitate effective team and meeting communications
- Common reasons for interpersonal conflict
- Emotional Intelligence to deal with difficult situations
Computer Proficiency
- Ability to use computer systems and programs
- Familiarity with MS Office application (Knowledge of Basic Excel, Word, Power Point)
- Perform daily word processing tasks
- Perform tasks and work with data in Excel worksheets
- Create a simple presentation in PowerPoint, run it, and print it
Professionalism among our candidates
- Work effectively with others
- Adherence to Do’s and Don’ts of workplace
- Disciplined behaviors ( Grooming, Punctuality, Ethical conduct)
Who Can Attend :
Any person who is 18 years or more and has minimum education of 12th standard can attend the program
Total Course Duration : 200 Hours
Customer Care Executive-Relationship Centre (TEL/Q0101)
Job Description :
Individuals at this job provide customer service by handling, following and resolving walk-in customer’s queries,
requests and complaints and proactively recommend/sell organization’s products and services.
Key Focus Areas: The targeted and desired training outcomes post training completion are:
Technical competency
- Manage self and the showroom/outlet for dealing with walk-in customers Attend walk-in customers.
- Maintain basic hygiene and infrastructure upkeep in the store.
- Obtain product/process changes, new schemes/offers and target & task distribution from store manager and maintain transparency with customer in sharing resolution timelines.
- Identification of opportunity for selling, up-selling & cross-selling.
- Service Management of new customers on board, existing customers, potential customers
Communication skills
- Preparing for Interviews
- Understand and practice active listening
- Techniques to facilitate effective team and meeting communications
- Common reasons for interpersonal conflict
- Emotional Intelligence to deal with difficult situations
Computer Proficiency
- Ability to use computer systems and programs
- Familiarity with MS Office application (Knowledge of Basic Excel, Word, Power Point)
- Perform daily word processing tasks
- Perform tasks and work with data in Excel worksheets
- Create a simple presentation in PowerPoint, run it, and print it
Professionalism among our candidates
- Work effectively with others
- Adherence to Do’s and Don’ts of workplace
- Disciplined behaviors ( Grooming, Punctuality, Ethical conduct)
Who Can Attend :
Any person who is 18 years or more and has minimum education of 12th standard can attend the program
Total Course Duration : 200 Hours