Currently, we have three job roles in the IT-ITeS sector available across our skill centres. These job roles have been carefully
identified, researched and selected keeping in mind the Industry requirements and maximize employment opportunities.
These job roles are:
Domestic Data Entry Operator(SSC/Q2212)
Domestic Biometric Data Operator (SSC/Q2213)
CRM Domestic-Voice (SSC/Q2210)
Domestic Data Entry Operator (SSC/Q2212)
Job Description :
Individuals are responsible to provide daily work reports and work on daily hour bases. The individual is responsible for
electronic entry of data from the client side to the office site or vice-versa. Individual tasks vary depending on the size
and structure of the organization.
Key Focus Areas: The targeted and desired training outcomes post training completion are:
Technical competency
Undertake data entry services . - Manage their work to meet requirements .
- Maintain a healthy, safe and secure working environment .
Communication skills
- Preparing for Interviews
- Understand and practice active listening
- Techniques to facilitate effective team and meeting communications
- Common reasons for interpersonal conflict
- Emotional Intelligence to deal with difficult situations
Computer Proficiency
- Ability to use computer systems and programs
- Familiarity with MS Office application (Knowledge of Basic Excel, Word, Power Point)
- Perform daily word processing tasks
- Perform tasks and work with data in Excel worksheets
- Create a simple presentation in PowerPoint, run it, and print it
Professionalism among our candidates
- Work effectively with others
- Adherence to Do’s and Don’ts of workplace
- Disciplined behaviors ( Grooming, Punctuality, Ethical conduct)
Who Can Attend :
Any person who is 18 years or more and has minimum education of 10th Standard can attend the program.
Total Course Duration : 400 Hours
Domestic Biometric Data Operator (SSC/Q2213)
Job Description :
Individuals are responsible to provide daily work reports and work on daily hour bases. The individual is responsible for
electronic entry of data from the client side to the office site or vice-versa. Individual tasks vary depending on the size
and structure of the organization.
Key Focus Areas: The targeted and desired training outcomes post training completion are:
Technical competency
- Undertake bio-metric data entry and processing.
- Manage their work to meet requirements.
- Maintain a healthy, safe and secure working environment.
Communication skills
- Preparing for Interviews
- Understand and practice active listening
- Techniques to facilitate effective team and meeting communications
- Common reasons for interpersonal conflict
- Emotional Intelligence to deal with difficult situations
Computer Proficiency
- Ability to use computer systems and programs
- Familiarity with MS Office application (Knowledge of Basic Excel, Word, Power Point)
- Perform daily word processing tasks
- Perform tasks and work with data in Excel worksheets
- Create a simple presentation in PowerPoint, run it, and print it
Professionalism among our candidates
- Work effectively with others
- Adherence to Do’s and Don’ts of workplace
- Disciplined behaviors ( Grooming, Punctuality, Ethical conduct)
Who Can Attend :
Any person who is 18 years or more and has minimum education of 10th Standard can attend the program.
Total Course Duration : 400 Hours
CRM Domestic Voice (SSC/Q2210)
Job Description :
Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a
computerised system. They answer inquiries, resolve problems, record complaints and/or receive feedback.
Key Focus Areas: The targeted and desired training outcomes post training completion are:
Technical competency
- Undertake the outbound calls to customers .
- Manage their work to meet requirements .
- Maintain a healthy, safe and secure working environment .
Communication skills
- Preparing for Interviews
- Understand and practice active listening
- Techniques to facilitate effective team and meeting communications
- Common reasons for interpersonal conflict
- Emotional Intelligence to deal with difficult situations
Computer Proficiency
- Ability to use computer systems and programs
- Familiarity with MS Office application (Knowledge of Basic Excel, Word, Power Point)
- Perform daily word processing tasks
- Perform tasks and work with data in Excel worksheets
- Create a simple presentation in PowerPoint, run it, and print it
Professionalism among our candidates
- Work effectively with others
- Adherence to Do’s and Don’ts of workplace
- Disciplined behaviors ( Grooming, Punctuality, Ethical conduct)
Who Can Attend :
Any person who is 18 years or more and has minimum education of 10th Standard can attend the program.
Total Course Duration : 400 Hours